SINGAPORE | HONG KONG | SHANGHAI

Customer Testimonials

Wilfrid Wong
My wife and I recently moved into our new home. And we were looking for a new bed. Initially we wanted to stick with what has worked for us for decades. Then we chanced upon a nice showroom in Tiong Bahru. I am not that fussy with beds. My wife though suffers from shoulder pain for years.

Jayashri and Charlotte were really helpful and pleasant. They took the time to hear our requirements, let us try mattresses of different thickness and firmness. We did not buy during our first visit because we were still comparing different brands and makes. But we found ourselves always wanting to return to European Bedding because the experience was really good!

In the end, we bought Heveya natural organic latex mattress (24cm) with the slatted bed base. It has been adjusted the way that my side of the bed is firmer than my wife's. We made the purchase while our new home was under renovation. Jayashri and Charlotte were very accommodating on the date of the bed delivery (our renovation schedule was kind of fluid back then). The bed arrived on the exact date we wanted.

It has been closed to two months since I have slept onto this new bed. I can't believe I am saying this. But like what my wife said, this bed is the most comfortable thing I have slept onto. My wife loves it. I love it too. Initially I had concern that the movement may travel across the bed and we would wake each other up as we move in the middle of the night (since the mattress doesn't have springs). But nothing of that sort! Also, my wife no longer has shoulder pain any more. For a full latex mattress, I thought the price is pretty reasonable. A big thanks to Jayashri and Charlotte for introducing the bed to us.
Edward Norton
I visited just about every mattress store in Singapore including the furniture event at Expo. This was the only place that actually listened to my requirements and had what I needed. Everywhere else pushed a hard sell for mattresses that I didn't want.

Very professional, awesome mattresses. Yes, they're expensive but good sleep is essential.
Terence
I waited a couple of months after buying this mattress to write a review - just to see if the mattress still holds well after several months! Conclusion - this is the absolute ULTIMATE mattress everyone should be sleeping on!

From day One - I had the BEST sleep ever - none of my previous "branded" spring or latex mattresses (trust me- I have changed many many brands) has given me the same quality of sleep! In fact, I totally overslept on the first day! hehe. And it has been the same these last months - I wake up with no backache, no neck pain, no blocked sinus, completely rested feeling! You absolutely cannot feel your partner tossing or turning on his/her side of the bed! Genuine organic and anti-allergic latex makes such a difference to healthy sleep!

Why European Bedding? I did some shopping around and really had my doubts about "organic" as advertised by many of the local shops. Then read about EB and went down to the store at Tiong Bahru. The team at the store was amazingly friendly, helpful, non-hard-selling (very important), product-knowledgeable - the MOST surprising factor was - this made-in-Europe mattress is about the same price as the ones produced locally or in Malaysia! And EB is very transparent with their prices and product quality - it's all on their website/online - so I didn't have to worry about being 'ripped off' or not getting a better discount than the previous customer! PLUS - they were happy to take back the mattress if I was not happy with it within a month! Seriously - no mattress store has offered me that before!

In any event, no way I was going to return my mattress! I was so happy with it that I ordered 2 more for the rest of the family - threw away the "branded" spring mattresses.

I actually custom-sized my mattress to the 'firmness' and dimensions to suit my room size + body weight! The staff expertly advises on the most suitable firmness. They also took care of the bedframe, pillows, sheets and pillow cases, etc! I didn't need to go around shopping for those! The mattress is still perfect after several months and I could easily unzip and wash the cover that wraps the latex - something I couldn't do with traditional mattresses. I don't need a mattress protector (makes the bed too warm) now!

Totally recommend to change, change, change your mattress to European Bedding's mattresses and pillows!
Glen Elford
From the start Thijs and his team provided a stellar customer service experience. From testing the beds, to placing the order, taking delivery and then follow up I cant fault them. The mattress is of high quality and exceptionally comfy, best nights sleep we have had in a long time! Even when I had to make changes to one side of the mattress they were accommodating, and dealt with this speedily. Big shout out to the delivery team who are very efficient and professional, taking great care when moving around and keeping everything clean.

Quality product and service! Highly recommend!
Omar
Great experience. I discovered that Singapore King size is smaller than everywhere else so did some research and found European Bedding. I booked a viewing slot and popped over to the showroom.

You’ll have a nice time trying out the mattresses. Thijs gives you all the info you need or want, and importantly time to relax on the mattress and try various options.

I bought the full deal, mattress, adjustable springy support, and the bed frame itself from ethnicraft. It’s expensive, but I value my sleep very highly so consider it well worth it. After three months with my bed I would absolutely make the same decision again. I didn’t need it but they have a 100 day trial period as well.

Delivery and installation is also a breeze. The two companies (European Bedding and Ethnicraft) came on time and synchronised between themselves excellently. It meant I only needed to be at home for about two hours, installed everything to a high standard, left no mess, etc.

Highly recommended, thank you!
Oswald & Valerie Song
We have been looking for a mattress for our new home and we did some research through internet, we realised that for long term, latex mattress is actually what we are searching for and worth our investment.

Thijs was there with us and explain to us each of the individual mattress goodness at their showroom at Tiong Bahru. We even tried out their different firmness levels of mattress. Due to our needs are different, we managed to have customised firmness level of our mattress. With their premium adjustable slatted bed base, due to its flexibility, it was able to give us our back the proper support it needs, in harmony with our latex mattress.

Delivery guy is very careful and efficient when they carry out installation, Thijs on the other hand, provided us very good after sales service. If anyone would have to ask us about the mattress, with no budget constraints, we will definitely ask them to try latex mattress.
Alexsander Perez
We are thoroughly enjoying our beds. You may recall, Alex has a firm one and I have a medium one. My daughter decided that she wants to bunk in with me leaving me with very little space and that was when we decided that we are getting another medium one! So right now (many would disapprove of our sleeping arrangements ?? ), we have three single beds with two mediums made into a king and my husband's firm side next to my side. We have a huge wall to wall bed, plenty of space for everyone to roll around!

Initially I was unsure if the medium suited me. So I slept on Alex's firm side and I woke up with a bad back. He however loves his firm mattress. And Safiyyah and I share lots of cuddles in our medium king bed. ??

Our beds are exactly what we were looking for and I'm glad we came in for the appointment with you. Thank you for taking all the time to explain to us about all the different mattresses and also letting us try the mattresses. The showroom is an awesome concept and never once you hurried us or even pressured us to make a purchase.

The mattress are not cheap but I would say the prices are quite comparable to other high end brands without all the commercial fuss. What makes it stand out are the 7 zones on the mattress and the adjustable slats and of course it's organic. ?? the price is totally worth it.

The delivery team was also very good. They used hand sanitiser before handling our mattress, called us in advance to let us know they are coming.

Overall, we are very happy with our purchase and I am happy to be contacted for any testimonial. Enjoy the holidays!
Justus Lay
I have always known the importance of a good night's sleep but felt that the bigger and well-known brands such as Sealy, Serta and the likes were overpriced due to marketing efforts and costs. In addition, I've read on the benefits of a latex mattress and was sold that I should be sleeping on one. Hence, I began my search for a full latex mattress, with what little understanding I've gathered online, there were only two brands that fitted the bill in Singapore - European Bedding and Getha. While Getha's pricing was a tad friendlier compared to European Bedding, I was eventually sold by the service rendered by Thijs, and not to mention the 30 days trial that was offered for me to get used to the mattress. After all, a test try at the stores were, in my opinion never accurate until you get the hours of sleep on the actual bed.

Aside from the service level rendered and the product itself, I would have to say that it is also the terms of purchase and for the very fact that Thijs did not judge us when we walked in to inquire helped us a lot in making our decision to purchase our Heveya mattress. Thijs was not pushy for sales and emphasized that we should test-try all the available mattresses before deciding, and even after closing the sale, he was friendly and helpful, not to mention he remembered us even though it was some time in between from when we last visited. In addition, I am sincerely grateful for the fact that despite Thijs being able to understand Chinese more than most Singaporeans, never once try to interrupt the conversation between my wife and I when we were discussing and deciding.

Overall, the reason why I chose to purchase the Heveya mattress from European Bedding, is having taken into account of my personal preference to the product offered at European Bedding all the way to the service rendered before, during and after sales. I have been on the mattress for more than a month now and have to say that I'm loving the mattress although I'm still looking for a suitable pillow with some neck support as the Heveya pillows were too soft.

While I would not be in a hurry to recommend the Heveya mattress, I would definitely recommend my friends to consider dropping by European Bedding, because I'm sure they'll also be able to find their preferred mattress from you guys.

PS: Would be awesome if you guys accepted American Express cards! :)

Couldn't be happier with Thijs' service and our purchase! Thank you Thijs and European Bedding!
Joyce S
I cannot recommend European Bedding enough. The team is trustworthy, professional and knowledgeable. I purchased the heveya organic latex mattress and have been sleeping very well ever since. The team at European Bedding went out of their way to help me find the right mattress including sending me a temporary mattress before the shipment of my order arrived in Singapore, and when the shipment arrived I was notified promptly and the delivery was smooth. My journey of getting a good latex mattress was not straightforward. Due to spine problem, initially I purchased a latex mattress from a German brand here in Singapore of which the representative/manager claimed the mattress is organic latex and the brand is recommended by orthopeadic association. Later on I found out that both claims cannot be substantiated as well as several other promises she made (my friends in Germany had to go through the trouble of contacting other dealers of this brand to help me find out the truth): The mattress core from this german brand is NOT certified as organic latex - only the mattress COVER is certified as organic cotton, which I find misleading; also according to German QUL association which only certifies natural latex mattress, "not all QUL member companies exclusively produce natural latex mattresses or latex foam meeting the QUL criteria. Some also produce conventional products or additional natural latex mattresses that do not meet the QUL criteria". In addition, I wanted to purchase a firm mattress based on doctor's recommendation, and the manager of this brand insisted on selling me a medium firm mattress, and in addition I later found out that for this specific line that I purchased based on her recommendation, the latex firmness is either medium or firm however the overall mattress firmness is SOFT. She insisted that I should trust her words and if it didn't work out I could exchange the mattress after 2 weeks for a firm one. I chose to give her recommendation the benefit of doubts. However after two weeks my back condition worsened and I contacted her to arrange the exchange. Only then I was told she "just sold the last firm mattress and there's no stock" and I need to wait for another 3 months for new shipment to arrive. And when I asked for a copy of organic certificate, I was told "it cannot be shown" because "it contains trade secret". In the end I manage to return the mattress I bought from the brand, however I could not return the pillows and mattress protector that I bought "due to hygiene reason". On the contrary, the EB team has been very transparent about their products: Heveya line is manufactured by LatexCo which is a globally well established latex manufacturer headquartered in Belgium; customers can verify EB's certificates and statements of products without having to read the fine prints. As a company, EB provides great customer services - I have the comfort of mind that my emails will be replied, my calls will be picked up, and in case of any problem with my purchase (in fact there is none) someone from the team would help me to resolve it, which is also a big plus point compared with dealing with an one-person shop. All in all I am very happy with my experience with EB and my Heveya mattress (no more back pain), and would wholeheartedly recommend EB to anyone who is looking to purchase organic latex mattress. Big thank you to Charlotte and Thijs and Nigel and Grace!
Ri Chang
I bought the Heveya latex mattress and slated bed base after my mattress of 10 years finally gave out.

I have scoliosis and went around Singapore trying every possible brand of mattress that will support my spine and back comfortably, to no avail. Then I decided that since I've tried every brand possible in the department stores, that I'd give a boutique store like European Bedding a chance.

It was my first time ever on a latex mattress and I was immediately sold. The mattress contoured to my body, and the slatted bed base provided great support. My partner is also very much in love with our current bed. What really appealed to me was the fact that the mattress resisted sagging, a problem my previous mattress had after a while of use. And it's organic and eco-friendly. =D

Price wise, I'd say that if you were looking to splurge on a branded mattress anyways, you might as well give this one a try. It's worth every penny.
Denis Li Zi Jun
At the beginning , we were looking for a traditional coil mattress. But after gone through many researches and mattress-hunting in show rooms, we never found a found a coil mattress that matches our needs.

Then we started to look for alternatives. At first, we were not familiar with the latex concept, and I was worried getting a synthetic latex, which basically is a chemical product made from the remains of oil refinery.

But after a bit research, I found two brands carries organic latex in Singapore, European bedding and dormiente. We visited both show rooms, to be fare they are comparable in products. But the services and experience is way better with European bedding. European bedding offers 100 day exchange, and Thijs was very patient with our inquiries. So we bought the heveya organic latex mattress. The characteristics of latex mattress is different from other mattress. It does make a difference in sleeping quality.
Jennifer
My previous mattress was more than 10 years old and since relocating to Singapore from the UK 3 years ago, I started to experience body ache and in particular quite severe back pain. After consulting with a specialist doctor, I was advised, amongst other things, to change my mattress and pillows. I then went on to do extensive research on which mattress to purchase taking into consideration that it will be another 10 years before I would want to change my mattress again. To my surprise, there were a lot of information about the health dangers of sleeping on a metal coiled or spring mattress. Independent and impartial reviews of all types of mattresses led me to ultimately decide on a natural organic latex mattress which uses 100% natural latex grown without pesticides or herbicides. Further research for such a latex mattress then led me originally to a company in Belgium and from there, to European Bedding in Singapore. EB seems to be the only company I currently know of in Singapore who source their natural organic latex mattresses from a well established and reputable Belgium company with all the necessary quality controls of Europe. I also very much like the fact that their mattress cover is made from environmental friendly bamboo fiber material and contains natural cotton-silk filling making it soft and luxurious. The cover is also removable and dry-cleanable making it possible to maintain better hygiene for my mattress.

Having tried all the mattresses of interests to me, I ultimately purchased the Heveya Natural Organic Latex mattress, European Queensize, firm. As a gesture of goodwill, I was gifted 2 latex pillows of my choice so I opted for the EB Plush Traditional latex pillow (for the hubby) and the EB Heveya Natural Organic soft pillow (for me).

Delivery was made on 7 Aug 2014 and I have had the opportunity to sleep on it for the past 2 weeks now. I am very pleased at this stage with the mattress and pillows. I feel that they give me great support for every part of my body. I am reluctant to shout at the top of the hill about how wonderful this mattress is at this point in time as it has only been 2 weeks. But it has been a very positive start. I feel extremely comfortable on it. There was absolutely no off gassing from the mattress or the pillows. It even looks beautiful, with super '7 comfort zones' for maximum spinal alignment support and comfort.

Once I came across European Bedding, it recommended that I contact them to make a private appointment for a viewing in their showroom. And as it turned out, their showroom was in a private old colonial house nearby Orchard area. I thought that was odd initially as most bed companies have a store somewhere inside a shopping mall or furniture warehouse. As soon as I turned up at the front door, I was greeted by Mr Sylvestian Yap (the General Manager). He was the only person I dealt with throughout my experience with EB. Once inside, I could see the logic of having a private colonial house as the setting for a mattress showroom. It felt right to view and try the mattresses within a 'home' environment. Once Sylvestian explained the benefits of an all natural organic latex mattress (and might I say, gratefully, without any of the usual heavy sales talk that one experiences in Singapore), I proceeded to bombard him with my many questions as I knew very little about latex mattresses. I also enquired into his company background as that was an issue important to me before departing with my hard earned money. I must say Sylvestian remained professional, polite and friendly at all times and answered all my questions openly and frankly, even the not so friendly questions. While EB itself is a relatively young company being only about 1-2 years old, it nevertheless sources its products from a well established and reputable Belgium company called Latexco. I gained more confidence in EB by the day as I subsequently conducted my research into Latexco and their products.

The delivery team was super efficient, polite and friendly as well. Sylvestian himself attended with his delivery team to personally see to it that everything was assembled properly and correctly. Prior to delivery, Sylvestian was also very considerate to send me regular updates on the progress of my shipment. My 3 months wait became 2 months wait so that was very much appreciated. However, my criticism (and the only one) remains that the wait of 2-3 months for one's mattress is too long. Understandably it all boils down to saving costs as EB is still a very young company. Let's hope it can be shortened in due course as business picks up. Other than that, sales and delivery services were fantastic. Thank you, everyone!

Newer Post →